Return & Refund Policy

In the event you wish to make a return, take a look at our policies below. We want to make sure you’re completely satisfied with your purchase. If there’s anything we can do to improve your experience, please contact us at info@agizaonline.co.ke

Return Policy 
Agiza online accepts return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. The only condition is the product MUST be faulty or not as described.
If you wish to return your item, we must receive your request within 1 day (24hrs) from the date you received your item.

Refunds
Once we receive your returned item, our team will review your request and inspect the item. We will communicate (Call, Whatsapp or Email) to confirm that we’ve received your item and are processing your request. We’ll follow up with another email /call/ Whatsapp once the request has been processed to let you know if your return was approved within 3 working days.
If approved, the money will be refunded to your original method of payment within 3 days.

Exchanges 
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email/Call/ Whatsapp us within 1 day of receiving your product to begin the process.

Return Shipping
You are solely responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund. Happy shopping!